Returns & Exchanges

退货与换货

 

All products purchased at: Arifrey.com can be returned within 14 days with free return.

登录网站Arifrey.com购买的所有产品,均可在到货14天内免费退货。

 

You have the right, for example, to open the packaging and try the product that you purchased and if you are not satisfied with your purchase, you have 14 days right of withdrawal from the day you received the product, in other words from the date a notification has been sent that the package is available at your delivery point or the day you received the item in the mailbox.

您有权,例如,打开包装并试用所购产品。同时,若对购买的产品不满意,您享有自收到产品日起,即包裹到货交付地点的通知发出的日期,或您收到邮筒中货物的当日起,14天退货的权利。

 

The product must be unused and still in the same new condition as when it was received. The product should be in its original packaging, with intact protective stickers and labels. The plastic covers on the front, back and the crown must not be removed. Seals shall not be removed and shall remain on the product.

产品必须未经使用,且仍处于与收到时相同的全新状态;仍使用出厂包装,保护贴纸与标签完好;前、后与顶部塑料包装未被移除;产品密封标记保持原状,未被移除。

 

How do I return?

如何退货

 

If you want to return your item, please do so by contacting us at contact@arifrey.com so, we send you a return waybill on mail. Then return the unused product just as usual in its original packaging. Do not use the original packaging as an outer packaging, as this will destroy it. For external packaging, you can use the same packaging as the product was originally packaged in.

若希望退货,请发送邮件至contact@arifrey.com,联系本公司,以便本公司采用电子邮件,向您发送退货运单。之后,您就可以将未经使用、采用出厂包装的产品,如常退货了。不要将出厂包装作为退货时的外包装,因为这会让出厂包装受到损坏。您可以参照产品出厂包装,用与其相同的包装,作为退货时的外包装。

 

How do I make a exchange?

如何换货?

 

If you want to make a exchange, please contact us at contact@arifrey.com we will send you a return waybill on e-mail, also let you know which product you want to exchange to and we will reserve that product for you. Then return the unused product just as usual in its original packaging. Do not use the original packaging as an outer packaging, as this will destroy it. For external packaging, you can use the same packaging as the product was originally packaged in. As soon as we have received back and approved your returned product, we will send you the product you wanted to switch to.

若希望换货,请发送邮件至contact@arifrey.com,与本公司联系。本公司将采用电子邮件,向您发送退货运单,并就您希望换货的产品型号,以及本公司将为您保留该型号产品一事,对您进行告知。之后,您就可以将采用出厂包装、未经使用的产品,如常退货了。不要将出厂包装作为退货时的外包装,因为这会使出厂包装收到毁坏。您可以参照出厂包装,采用与之相同的包装作为退货时的外包装。本公司将在收到并认可退货产品后,立即寄出您希望换货的产品。

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